Terms and Conditions

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That Awesome Grocery Store Return and Refund Policy

Welcome to That Awesome Grocery Store! We're committed to ensuring the satisfaction and well-being of our members with every purchase. If something isn't right, we're here to help. Please review our Return and Refund Policy below:

• Time Frame: Items can be returned within 30 days of the receipt date.
• Condition of Return: Products must be in their original, unopened condition, unless they are defective or damaged. Perishable goods must be inspected upon receipt.

• Damaged or Defective Items: If you receive a damaged or defective item, please notify us immediately for a replacement or refund.
• Wrong Product: If the wrong product was sent to you, we will correct the mistake with the correct item or offer a refund.
• Other Reasons: For returns due to other reasons (e.g., change of mind), the item must be in its original condition.

1. Initiate a Return: Contact our Member Care team via email at Returns@ThatAwesomeGroceryStore.com or call us at (888) 639-0090 to initiate a return.
2. Return Authorization: We will provide you with a Return Authorization number and instructions for returning your product.
3. Shipping: Return shipping instructions will be provided. Please note, for returns due to damage, defect, or our error, the return shipping costs will be covered on our end.

• Refund Approval: Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.
• Refund Processing: Approved refunds will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days, typically 7-10 business days.

Please note that certain items cannot be returned, such as:

• Perishable goods (e.g., food, flowers)
• Customized products
• Gift cards

For any questions or concerns regarding your return or refund, please contact us:

• Email: [Returns@ThatAwesomeGroceryStore.com]
• Phone:  (888) 639-0090 
• Address for Returns: upon return approval

We value your support and are dedicated to That Awesome Grocery Store exceeding your expectations. Thank you for being a part of our community. +++++

TAGS is committed to offering a meticulously curated selection of premium, organic products. Each product undergoes a stringent evaluation process to ensure it meets our high standards for health benefits, ethical sourcing, and environmental sustainability. Our selection process reflects our dedication to promoting non-toxic living and supporting the well-being of our community.

We prioritize sustainability and ethical practices in all aspects of our operations. By partnering with suppliers who share our values of environmental stewardship and social responsibility, we ensure that our offerings not only serve our members but also contribute positively to global communities and the environment.

Club du Pala adopts a structured approach to financial contributions, including tithing, goodwill offerings, and member donations. A significant portion of our revenue supports community services through our initiatives, such as FEED THE PEOPLE. Additionally, TAGS facilitates member contributions to further enhance our charitable impact, with operational costs covered by Club du Pala memberships, ensuring our mission's sustainability.

Our members are integral to our mission. We are dedicated to providing a luxurious and enriching shopping experience that aligns with their values of health, luxury, and community. Through personalized services, exclusive events, and opportunities for charitable contributions, we foster a vibrant community of like-minded individuals committed to making a difference.

Transparency and integrity are the cornerstones of our operations. While we openly share the impact of our contributions and the outcomes of our initiatives, we protect the proprietary aspects of our business model that ensure our unique market position. Our commitment to data protection and privacy further underscores our dedication to maintaining the trust and confidence of our members and partners.

We seek partnerships with distributors and suppliers that share our commitment to quality, sustainability, and social impact. Our approach to partnerships is guided by mutual benefit, strategic alignment, and the potential to enhance our charitable contributions. We engage in negotiations and agreements that support our non-profit goals and operational sustainability without compromising our mission.

We are committed to continuous improvement and innovation in our operations, product offerings, and community initiatives. By embracing feedback and exploring new opportunities, we strive to enhance our impact and leadership in promoting non-toxic living, sustainability, and socio-economic inclusivity.